Replacement Policy

At NumerologyGenie Store, every product is carefully packed and inspected before dispatch. We stand fully behind the quality of every crystal, bracelet, gemstone, and mala we sell.

If your order arrives with any of the following issues, we will send you a free replacement at no additional cost:

• Product arrived visibly broken, cracked, or shattered.
• Product is physically damaged due to transit handling.
• Wrong product delivered (different from what you ordered).
• Product is significantly different from the listing description in terms of type or material.
• Missing item — you received fewer items than what was in your order.

We are a natural stone and crystal store. Please understand that natural products have inherent variations that are not defects:

• Change of mind after purchase — we do not accept returns for this reason.
• Colour variation — natural crystals and stones will differ slightly from screen images due to lighting and individual piece uniqueness.
• Minor size variation — natural products have approximate sizing and slight differences are normal.
• Natural inclusions, lines, or patterns within the stone — these are natural characteristics, not defects.
• Metaphysical or energy dissatisfaction — individual experiences with crystals vary and are not grounds for replacement.
• Damage caused by improper use, accidental dropping, or mishandling after delivery.
• Issues reported after 48 hours of delivery.

If your order qualifies for a replacement, follow these simple steps:

No — in most cases you do not need to return the damaged item. We may ask you to dispose of the damaged item locally to avoid unnecessary courier costs on both sides.

In rare cases where we need the item back (e.g., for quality investigation), we will arrange and pay for the reverse pickup ourselves. You will never be asked to pay for return shipping.

Orders can be cancelled within 2 hours of placing them, before they enter our packing and dispatch process. After 2 hours, we cannot guarantee cancellation.

To cancel, WhatsApp us immediately with your Order ID. If your order has not yet been dispatched, we will cancel it and issue a full refund within 5–7 business days via the original payment method.

Refunds are issued only in the following circumstances:

• Order cancelled within 2 hours before dispatch — full refund.
• We are unable to fulfil or replace a confirmed order due to stock issues — full refund.
• Duplicate payment charged in error — refund of excess amount.

Refunds are processed within 5–7 business days to the original payment method. UPI refunds typically arrive faster (1–3 days).